Travel Umrah FAQ
Helpful information you may need for making a new booking.
Who can we contact if we have issues when we are in Saudi Arabia?
We have a 24 hour Whats App service where you can contact us and one of our team members will be available to help you.
Do I need a Saudi Sim card?
Yes. You can get them from the airport as soon as you land.
Can you help me apply for my Visa?
Yes. This will come with a small admin fee.
Do I need to do vaccine before going for Umrah?
Yes. the vaccination required for Umrah (Meningitis ACWY135) is not included in the package price. https://www.saudiembassy.net/hajj-and-umrah-health-requirements
How do I apply for Saudi Tourist e-visa online?
You can go to the Saudi eVisa Portal at https://visa.visitsaudi.com/.
Where can I buy my Ihram?
You can buy an Ihram from your local Islamic shop.
What are the two apps I need to download and what are they used for?
You are required to download Eatmarna app and Tawakkalna app.
Eatmarna enable those wishing to perform Umrah and visit to request the issuance of permits to enter the Two Holy Mosques to perform Umrah, visit and prayers according to the capacity approved by the concerned authorities to ensure the provision of a spiritual and safe atmosphere that achieves health precautionary measures.
Tawakkalna is Saudia Arabias’ official contact tracing app used to prevent the spread of the coronavirus. It verifies or provides proof of an individual’s vaccination status and showing current infection, or history of infection.
What does a package include?
A Travel Umrah package includes Flights and Hotels. You can also add Transfers to the package.
Do your packages include visa?
It is your responsibility to obtain the relevant travel documents and visas for travel. If you’re an UK citizen you can apply for the tourist visa via the official Visit Saudi website.
For an additional fee our agents can help obtain the tourist visa for you. We have no control of the outcome of the application, approval is at the discretion of the Saudi embassy. Therefore, if your visa is rejected we will not be responsible and you will not be entitled to any refunds. Your booking will not be cancelled.
Can I change or cancel my booking?
We understand there is a lot of uncertainty at this time and there may be many reasons why you’d want to cancel or change your booking. However, if you’re fit to travel, your destination is open, and your flights and hotel are operating, we’d advise you not to cancel your booking as you will be subject to normal cancellation terms.
Most of our bookings are non refundable. However, if things change on your end and you do not want to travel get in touch with us and we will try our best to offer you a refund.
What is ATOL and what does this mean for me?
As an online Travel Agent, all our flight plus hotel holiday bookings are financially protected by an Air Travel Organisers Licence (ATOL) scheme. If an operator such as the airline fails, then the ATOL scheme makes sure that customers don’t lose their money or find themselves stranded abroad. Every part of your flight plus hotel booking is financially protected by the ATOL scheme.
Our ATOL number is 11894. For more information regarding the ATOL scheme and what it covers, visit the CAA website.
The ATOL scheme does not encompass hotel only bookings that DO NOT include a flight.
You will receive an ATOL Certificate after the booking has been processed and confirmed.
What are my rights if there is a flight change on my booking?
At times, airlines may change the time of your flight due to schedule amendments or aircraft changes. Changes can be classed as minor, or significant. The definition between the two differs between each airline, and you can check this directly with your airline, however below is a general guide:
Minor: A minor flight change can be anything between 1 hour and 12 hours depending on the airline. When you purchase a flight, you agree to accept any minor flight delays within their terms and conditions of carriage, and generally an airline will not offer any compensation or a refund for a minor flight change.
Significant: If the delay is longer than what your airline defines as a minor delay, you will generally be offered a refund of your flight (you can then look to book with another airline), or an alternative flight (perhaps from another airport or within a more suitable time). Please remember that any refund would only be for the airline enforcing the change – if your flights are divided between airlines then the second airline are not liable to refund their flight.
Your airline will advise of your options depending on how long the delay is for, and what they are offering as a result.
What if I cancel after booking?
Refunds on the ground arrangements portion of the payment cannot be given. Depending on the ticket type we may be able to refund the ticket after deducting the cancellation charge as per the airlines rules. If the ticket has not yet been issued then there will be no cancellation charge